Frequently Asked Questions
Everything you need to know about our eco-friendly cleaning solutions.
How do I use Dropps laundry pods correctly?
Simply place one pod directly into the washer drum before adding your clothes. Our pods are designed to dissolve completely in all water temperatures, including cold cycles.
Are Dropps products safe for sensitive skin?
Yes, our 'Sensitive Skin' line is specifically formulated without dyes or heavy fragrances, making it hypoallergenic and dermatologist-tested for those with delicate skin or allergies.
What is your shipping policy?
We offer carbon-neutral shipping on all orders. Standard shipping typically takes 3-7 business days, and you will receive a tracking number as soon as your order leaves our warehouse.
Can I manage or skip my subscription?
Absolutely. You can log into your account at any time to skip a delivery, change your frequency, or swap products. There are no commitments, and you can cancel whenever you like.
Are your packaging materials recyclable?
Yes, we are committed to a plastic-free future. All our products are shipped in 100% recyclable, compostable, and plastic-free cardboard packaging.
What should I do if my order arrives damaged?
We stand by the quality of our home care products. If your order arrives damaged, please contact our support team within 30 days for a full replacement or refund.